We all have our favorite restaurants, the ones where they may know our names or treat us like we are their most favorite customers. We've all had not-so great or even bad restaurant experiences. I've even had bad experiences in my favorite restaurants. But, what's the breaking point? At what point do you decide to not return?
For us, we always try to give a place at least two tries before we write them off completely. While it completely irks me, I can *kind of* accept bad customer service if the food is outstanding. I can more easily accept less than stellar or boring food if the customer service rocks my world. But if the service stinks and the food is boring, uninspired or just plain not good, we usually vow to not return.
Here's the thing. We all have bad days and you NEVER know what is going on in someone's personal life, hence the reason for our two visit policy. But, if you violently slam a glass down on my table and storm off because someone in my party asked for a new drink due to lipstick on the glass, you probably won't get a return visit from me (and haven't).
What's most important to you in a restaurant? What makes you not return to a place? And do you tell the owner/chef? Part of our goal here at Eat Salem is to help improve the restaurant scene in Salem. And one of the things I've heard from owners/chefs is they want to know if there is a problem. How do you handle the potentially awkward situation of telling an owner/chef about your bad experience? Do you address it immediately?