There's no question that we love you. We want great restaurants in our small town of Salem, we support local businesses and are honored to know owners and chef's by name. We tell our friends to check out your latest dish, drink, or deal. We want you to be successful and amazing because it makes our lives better.
However, there are times that service is not up to par, or a particular dish might fall flat. When a waitress blows us off or the hostess forgets to seat us, that moment might not be the best time to make a stand, but it makes one reconsider that business the next time they're headed out on the town. So here is my question to you, how do we tell you? How do we respectfully let you know that we've been let down, or a friend we suggested your restaurant to had a bad experience?
In today's day of facebook, blogs and twitter, it's hard to know how to communicate disappointment privately. No one wants a public flogging, but everyone has room for improvement. So when we need to, what do you suggest we do? Talk to you face to face, email, direct message? You tell us.