A question to our Restaurateurs

There's no question that we love you. We want great restaurants in our small town of Salem, we support local businesses and are honored to know owners and chef's by name. We tell our friends to check out your latest dish, drink, or deal. We want you to be successful and amazing because it makes our lives better.

However, there are times that service is not up to par, or a particular dish might fall flat. When a waitress blows us off or the hostess forgets to seat us, that moment might not be the best time to make a stand, but it makes one reconsider that business the next time they're headed out on the town. So here is my question to you, how do we tell you? How do we respectfully let you know that we've been let down, or a friend we suggested your restaurant to had a bad experience?

In today's day of facebook, blogs and twitter, it's hard to know how to communicate disappointment privately. No one wants a public flogging, but everyone has room for improvement. So when we need to, what do you suggest we do? Talk to you face to face, email, direct message? You tell us.

9 comments:

Anonymous said...

Hand written letter.

Anonymous said...

tell staff about your bad experience before you leave. restaurants want good reviews, happy, returning customers, and recommendations. if something went wrong, give them a chance to fix it before you leave. they'll want to. a passive agressive yelp review is a poor choice if a customer doesnt even voice their issues to restaurant staff. say it face to face. ask for management.

Nate Rafn said...

I've worked in the restaurant business for 6 years.

In my opinion, the best way to voice a concern is to do it discretely and, above all, respectfully.

lavachickie said...

I'm in agreement that the only way to communicate in any situation is with respect and focus on a positive outcome for all. And this can resolve most issues in most situations.

A lot of adults aren't capable of that, it seems. Sad.

There is a place, however, for reasonable reports to the public on consistently bad product whether that be the food or the service.

Anonymous said...

Most restaurateurs want to know any feedback on their business. My recommendation is to leave a comment card or better yet, ask for the business owner/manager's email address and let them know directly. It gives them the opportunity to fix it, "right the wrong" and address the issue at the restaurant. It can also help save them the embarrassment and potential loss of business by a negative or hurtful public posting/comment.

Anonymous said...

I think if you have an issue with a place (like horrible service, food etc) you should definitely let the owner know so it can be fixed/improved. Usually it will not be the first time they have heard about the issue. If it is about an employee, I feel they need to know, as there is a plethora of good people that need work, so there is no reason to keep someone that is rude or gives unfriendly service.

Casey M Lucas said...

We furnish comment cards with each check presenter and receive feedback from most people, good and bad. I appreciate our guests taking the time to tell me what they want on the menu, how their service was or any small aspect that may make the next guest appreciate coming into our restaurant. Although we cannot please everyone, we try our best. Even an email through our website reached me directly and I always try to respond.
I hope that helps?

Casey M Lucas
Jonathan's

Oregon Maiden said...

RE: Prospective interviews with restaurateurs: (Didn't want to piggyback "suggestions" on another featured restaurant so resurrected this old category :-)
I would LOVE to see an interview with Bernard Malherbe of Crooked House Bistro and learn about his background.
OM (Gino & Karla--how SHOULD we make suggestions for subjects to pursue?)

KandN said...

OM, Thanks for putting your comment here :)
We'd love to hear from you about your ideas and input. Email us at salemrestaurantreview@gmail.com