I re-read the post and got through all of the comments. Serving customers is a tricky business and there is no exact way of doing it. The only thing that most customers expect is that the person who is taking orders and bringing food to the table is doing their best. The service that M2D got that afternoon, from her server, made the other problems at the restaurant seem worse. That is a very warm restaurant and if the server had been more attentive, they would have seen the customer's discomfort and made amends by being more efficient bringing out the food and the check. To fault M2D for being upset is absurd. Nothing in her review indicated that she went into this experience expecting to find problems. The problems came about when she experienced substandard service in a restaurant that had few customers.
To be upset that she wrote about her experience on this site instead of dealing with it privately is also not valid. M2D has reviewed lots of restaurants on here, both good and bad. If she had been pleased with her meal, I know she would have been raving about the experience. Her visit was written in the point of view of a regular customer and that information is valuable to other customers who are considering dining at that restaurant. I don't want to hear about how a celebrity gets treated when they dine out in Salem. I want to know what it'll be like for a regular Joe/Jill because that's how I'll be treated when I go there.
It was also unfair to call her a liar before knowing the facts. There's a phrase, "the customer is always right." If customers are treated with that thought in mind, many of the problems that M2D experienced would have been avoided. What wound up happening here, is that the restaurant, in trying to defend themselves, alienated their customer.
I know that everyone is wanting to be optimistic about the Salem dining scene, I want to be too, but if we ignore the problems and focus only on the positives, that is doing a disservice to community in the long run. We can't fix our problems if people don't know what they are.
With all that being said, Christo's is a great restaurant. They have reviewed well in the past at the new location and their old location. It's tricky moving to a new location and it always takes some time to work out kinks in the system. I had lunch in their the other day and enjoyed my pizza very much. With a bigger restaurant like that it, is expected that service is stepped up.
Just remember that this site is people's opinions and everyone has a different one. M2D summed it up well in one of her comments where she said
"Eat Salem is meant to be a place where people can review Salem restaurants. So, whether you agree with my review or not it is simply that- my opinion and my review."If you differ from the points of view posted here, you are more then welcome to express your own opinion. The more voices that contribute to eatsalem.com the clearer the picture and more information we'll have about eating out in this town. Please continue to be civil and honest in the discussions, we are all in favor of seeing the dining scene in Salem succeed.